IT Support Officer role (Level 1 & 2) with Government Organisation

IT Support Officer | Level 1 & 2 Support Perth, WA | Full time Contract OpportunityGovernment Organisation - Level 4
Hays Technology is currently partnering with a large government organisation seeking an experienced IT Support Officer to join their internal technology team.This is an excellent opportunity for a customer-focused IT professional who enjoys working across desktop support, end-user computing, mobile devices and enterprise technology environments.
About the RoleWorking within a busy ICT Service Delivery team, you will provide Level 1 and Level 2 technical support to internal users, ensuring incidents and service requests are resolved efficiently and in line with ITIL best practices.You will play a key role in maintaining a stable and secure desktop workplace while providing hands-on support across a diverse range of technologies and business applications.
Key Responsibilities

- Provide Level 1 and Level 2 support for desktop, laptop, software and peripheral issues
- Diagnose, troubleshoot and resolve incidents and service requests through the Service Desk
- Install, configure and maintain end-user devices and desktop environments
- Administer user accounts, email access, VPN connectivity and printer services
- Support mobile devices and endpoint technologies
- Maintain accurate IT asset and software licensing records




- Support video conferencing systems, smart meeting rooms and collaboration technologies
- Assist with desktop infrastructure maintenance and business continuity activities
- Document technical procedures and resolutions to improve service delivery
- Escalate complex issues to appropriate technical teams when required

Skills & Experience
- Previous experience within a Service Desk, Desktop Support or IT Support role
- Strong knowledge of Windows desktop environments, hardware and peripheral support
- Experience working within an ITIL-based support environment
- Excellent troubleshooting, analytical and problem-solving skills
- Strong communication and customer service focus
- Experience supporting user accounts, remote access and networking fundamentals
- Exposure to Mobile Device Management (MDM) platforms such as Intune highly regarded
- Experience with Azure Virtual Desktop or remote desktop environments is advantageous

What's on Offer?
- Opportunity to work within a large and established government environment
- Diverse and hands-on technical support role
- Collaborative team culture
- Competitive contract rates
- Potential for extension

If you're an experienced IT Support professional looking for your next opportunity, apply now or contact the Hays Technology team for a confidential discussion.#

📌 IT Support Officer (Perth)
🏢 Hays
📍 Perth