The Office of the Chief Executive is seeking a Customer Service Officer to play a key role in ensuring enquiries and feedback are handled with professionalism, care and efficiency. Based in the Adelaide CBD, you will be the first point of contact in the Complaints and Feedback Management Unit, engaging with both internal and external stakeholders. Your ability to respond accurately and promptly to a diverse range of enquiries will help ensure complaints, compliments and feedback are managed in a responsive and effective way.

This role will suit someone who is committed to delivering an exceptional customer experience and understands the importance of listening carefully and communicating with clarity. For the right person, it’s an chance to make a meaningful contribution while gaining valuable experience in a state government environment.

In this role, you will:

- Manage a high volume of correspondence and enquiries, working independently and meeting established timeframes
- Provide clear advice, information and referrals to help people navigate their enquiries
- Prioritise feedback using sound judgement to determine the right pathway and need for escalation
- Contribute to continuous improvement across customer service and records management
- Assist with Office of the Chief Executive reception duties, managing a range of enquiries and supporting day-to-day operations.

About you:

- You have experience delivering high-quality customer service and administrative support




- You bring a strong eye for detail and accuracy, with the ability to follow established processes and address errors if they arise
- You demonstrate sound interpersonal skills and build positive working relationships with a range of stakeholders
- You communicate confidently, both verbally and in writing, with a focus on accuracy and timeliness
- You are skilled in using a range of computer applications and systems.

If you bring a calm and considered approach to your work and care about creating a great customer experience, we encourage you to apply.

What’s in it for you – Perks That Matter:
At DCP, these are just some of the benefits you’ll enjoy:

- A collaborative team environment, working alongside people who are committed to best practice and making a meaningful impact
- Flexible working options with tailored arrangements to help you balance work and life
- Paid Parental and Partner Leave – additional paid time to support you and your growing family
- Recognition and Growth – we celebrate your achievements and open doors to development across DCP
- Salary Packaging – reduce your taxable income with a range of pre-tax benefits
- Health and Fitness Perks – free flu vaccination plus access to more than 1,700 gyms, fitness centres and pools across Australia through our Fitness Passport program for you and your family
- Wellbeing Support - confidential Employee Assistance Program services for you and your family.

See our full list of benefits.

📌 CUSTOMER SERVICE OFFICER (Adelaide)
🏢 Department For Child Protection
📍 Adelaide