Sapio is an Australian electronic security business built on a simple belief: technology only creates value when activated by skilled people. With more than 170 employees nationally, we deliver trusted security outcomes through deep expertise, precision execution and strong client partnerships across commercial, government and critical infrastructure sectors.
We understand that technology is inert without the interpretation and instinct of people. Our teams recognise the grey areas beyond black‑and‑white data, think abstractly, empathise with clients, and co‑create security solutions that genuinely make a difference.
About the role
Are you our next Monitoring Operator Superstar?
Customer satisfaction is at the core of what we do. We’re looking for someone who is proactive, calm under pressure, and committed to delivering exceptional service while supporting a high-performing team.
Key responsibilities
Process alarms, enquiries and incidents in line with AS 2201 standards
Communicate clearly with clients to manage and reduce actionable events
Prioritise tasks to meet service levels and customer expectations
Maintain accurate records and update account details
Contribute to team performance and service targets
The successful candidate will also have
Experience in customer service, call centre or customer care roles
Exposure to a monitoring centre environment (desirable)
Security industry knowledge or alarm systems experience (advantageous)
Security Licence Class E (or willingness to obtain)
Strong communication skills and a professional phone manner
High attention to detail and ability to remain calm under pressure
Solid computer skills and accuracy in data entry
Culture
People enjoy working at Sapio because they are trusted to lead, supported to grow, and backed by a team that genuinely understands its craft. We value integrity, accountability, and people who can think beyond standard solutions to deliver the right outcome for our customers.
Benefits
- Supportive leadership and mentoring
- Inclusive, team‑focused workplace
- Ongoing development and career progression opportunities
- A dynamic and friendly work setting
- Regular employee engagement initiatives
- Opportunity to work with a leading Australian technology business
How to apply
Click APPLY to submit your application.
Only shortlisted candidates will be contacted.
No agencies please.
Master Licence: NSW 000101018
📌 Monitoring Operator (West Ryde)
🏢 Sapio
📍 West Ryde
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