Make the move. Make a difference.

Work collaboratively to make a difference.

The Administration Referral Officer is responsible for the coordination and processing of outpatient referrals, ensuring accurate maintenance of electronic patient records, and effective management of clinic scheduling and waitlists. The role provides high-quality administrative and customer service support to patients, clinical staff, and external stakeholders, while ensuring compliance with organisational policies, clinical governance standards, and Queensland Health procedures.

About us:

Join the Cairns and Hinterland Hospital and Health Service team of over 6000 staff to deliver health services in Far North Queensland. We offer a range of medical, nursing and midwifery, administrative and support roles at Cairns and more than 30 regional, rural and remote facilities.

We're committed to improving the health and wellbeing of people in Far North Queensland by providing high quality acute health care services.

About your role:

- Assist all staff in the work area and develop a highly compatible and supportive working team, whilst demonstrating effective communication skills, empathy, and understanding, in a patient focused environment.
- Managing of Outreach referral's/follow-up bookings when triaged, assisting with queries relating to the referrals/upcoming clinics.




- Liaise with other units regarding delivery and collection of patient details, and other clinical documentation in preparation for outpatient services.
- Processing referrals and managing appointment scheduling in collaboration with clinical staff to ensure compliance within clinical guidelines and policy framework for Specialist outpatients' clinics.

For more information about this role, please refer to the attached Role Description.

Using AI for your application? Read our Using AI in Recruitment guide for applicants.

Vaccine Preventable Diseases (VPD) evidence as required for your employment in accordance with legislation/government policy and Directives.

What we offer:

Cairns and Hinterland Hospital and Health service offer a number of workplace benefits. Besides attractive remuneration, generous superannuation, salary packaging and career development opportunities, we value a healthy work/life balance that allows you take advantage of the sunshine, hiking tracks, swimming spots, reef and rainforest.

Learn what it's like to work with us, in an inclusive and supportive work environment.

Discover our agile and culturally diverse region through community and lifestyle.

Listen to what some of our staff have to say about working in our regions.

Visit our website to learn more about our hospitals and health centres.

📌 Administration Officer Outpatient Referrals (Cairns)
🏢 Department of Health - Queensland
📍 Cairns