Retail ManagerBanksia Bakehouse

Employment Type: Full-time
Reports to: Owner/General Manager

About Banksia Bakehouse

Banksia Bakehouse is a much-loved bakery focused on producing exceptional baked goods and creating a warm, welcoming experience for every customer.

We’re looking for an experienced and energetic Retail Manager to lead our front-of-house team and help take our retail operation to the next level.

About the Role

As Retail Manager, you’ll be responsible for the day-to-day running of the bakery’s retail operation. You’ll lead and support the team, maintain high service standards, drive sales and ensure the store is presented at its best every day.

This is a hands-on leadership role suited to someone who enjoys being on the floor, working with people and creating a great customer experience.

Key Responsibilities

- Lead, coach and motivate the retail team
- Oversee daily opening, closing and store operations
- Deliver exceptional customer service and build solid customer relationships
- Maintain high standards of presentation, cleanliness and food safety
- Manage staff rosters, breaks and day-to-day team requirements
- Monitor sales, wastage, stock levels and ordering
- Support the team during busy service periods
- Train new team members and develop existing staff
- Handle customer feedback and resolve issues professionally
- Work closely with the bakery/production team to ensure smooth daily operations
- Identify opportunities to improve sales, service and operational efficiency
- Help create a positive, energetic and inclusive workplace culture

About You

You’ll be a confident people leader who enjoys hospitality and takes pride in delivering an outstanding customer experience.

We’re looking for someone who has:

- Previous experience in a retail, hospitality or café management role
- Robust leadership and communication skills
- Excellent organisation and time-management skills




- A hands-on approach and willingness to lead by example
- A genuine passion for quality food and hospitality
- Strong attention to detail and presentation
- The ability to remain calm and positive in a fast-paced environment
- Experience with rostering, stock control and team training
- A proactive mindset and willingness to take ownership
- Relevant Diploma qualification and 1 year of relevant work experience or 3 years to substitute formal qualification

Responsibility

- Determine product quantities, stock levels and customer service standards for the business operations.
- Develop and implement promotional strategies, including pricing of baked goods, cakes, pastries, savoury products, catering and other retail offerings.
- Plan and coordinate promotional activities and marketing initiatives to increase awareness, customer engagement and sales of Banksia’s products and services.
- Sell and promote the establishment’s range of bakery, café, cake and catering products, providing customers with knowledgeable advice and recommendations based on their requirements.
- Maintain accurate records of inventory, stock movements, sales, cash transactions and other financial information to support effective retail and operational management.
- Ensure compliance with OH&S; and food safety regulations

What We Offer

- The opportunity to join a growing and passionate bakery team
- A supportive and positive working environment
- A hands-on leadership role with real responsibility
- Opportunities to develop and grow with the business
- Staff discounts and bakery perks
- A workplace where quality, people and excellent customer experiences matter

Ready to Join Us?

If you’re an experienced retail leader who loves great food, great service and great people, we’d love to hear from you.

Apply now by sending your resume and a short cover letter telling us why you’d be a great fit for Banksia Bakehouse

Pay: $80,000.00 per year

Work Location: In person

📌 Retail Manager (Sydney)
🏢 Banksia Bakehouse
📍 Sydney