Location: Sydney / Melbourne / Brisbane, Australia
Experience: 10–15 Years
Work Rights: Australian PR / Citizens preferred
Sponsorship: Not provided

Role Overview

We are looking for an experienced AWS Connect Technical Lead / Senior Engineer to lead the design, implementation, integration and optimisation of Amazon Connect solutions. The role requires strong hands-on technical expertise along with the ability to provide technical leadership across engineering, architecture and operational teams.

Key Technical Skills

- Strong experience in Amazon Connect architecture, configuration and platform administration
- Expertise in Contact Flows, routing strategies, queues, profiles and customer journeys
- Hands-on experience with Amazon Lex and conversational AI integrations
- Strong knowledge of Amazon Connect APIs, AWS Lambda and event-driven architectures
- Experience with Contact Trace Records (CTR), Kinesis streaming and analytics integrations
- Understanding of Amazon Connect security, SAML/SSO and identity integration
- Experience with Workforce Management, Quality Management and Contact Lens
- Strong troubleshooting and operational support experience across the Connect platform
- Experience with Infrastructure as Code (IaC) and DevOps practices for Amazon Connect configuration and deployments





Technical Leadership Responsibilities
- Provide technical leadership and subject matter expertise for the Amazon Connect platform
- Drive solution design and ensure alignment with business and technical requirements
- Own technical delivery outcomes, platform quality and engineering standards
- Identify and manage technical, operational and delivery risks
- Collaborate with AWS, vendors, engineering teams and internal stakeholders
- Lead platform simplification, automation and continuous improvement
- Promote operational excellence, resilience, security and customer experience
- Coach and mentor engineers and help build long-term Amazon Connect capability
- Support architectural and technical decisions across the platform

Key Attributes
- Strong problem-solving and analytical skills
- Excellent stakeholder communication and collaboration
- Ability to operate as a hands-on technical lead
- Strong ownership and delivery mindset
- Experience working in enterprise-scale environments
- Passion for automation, platform optimisation and continuous improvement

Interested in exploring this chance?
Please share your updated resume along with your location, work rights, notice period and contact details.

📌 AWS Connect Technical Lead / Senior Engineer-Australia (Sydney)
🏢 The HR Ally
📍 Sydney