About the Hotel Federal

A landmark since the early 1900s, Hotel Federal, fondly known as 'The Middle Pub' by locals, is a true gem on the northwest coast. Featuring a gaming lounge with 30 state-of-the-art gaming machines, local entertainment, and a burger bar, it truly stands out as a premier destination for locals, tourists, and passersby.

What you can expect in a day in this role:

In this role, you will be responsible for attending to enquiries from our gaming patrons, preparing food and beverages, and providing exceptional customer service.

Some of your day-to-day duties will include:

- Manage and maintain gaming operations and functions
- Assist patrons with food and beverage orders and general queries
- Oversee and operate TAB services
- Maintain cleanliness and uphold hygiene standards across all areas
- Support food and beverage service in the Bistro and Burger Bar
- Respond to general enquiries and handle customer complaints professionally

What you will bring to the role:

Along with excellent customer service and the ability to take initiative, you will have:

- Demonstrated cash handling proficiency
- Knowledge of all gaming machine regulations,



compliance, operations, and procedures
- An understanding of food & beverage products and services
- A professional & mature “can-do” attitude with the ability to work autonomously
- Current Responsible Service of Alcohol Certificate (RSA) and Responsible Service of Gaming Certificate (RSG), or the ability to obtain these certificates
- Ability to work a variety of night and weekend shifts, which may include public holidays.

A successful candidate in this role may be subject to pre-employment and ongoing screening checks.

What you can expect from us

Along with this fantastic role and Federal Hospitality discounts across our hospitality and tourism properties, you will also receive:

- Access to hundreds of discounts across many brands, helping you save on everyday expenses, including phone bills, fuel and groceries, fashion, restaurants, and entertainment
- Supportive work workplace with learning and development opportunities
- Staff Uniform supplied
- Free Parking (where available)

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📌 Bar and Gaming Attendants (Wynyard)
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📍 Wynyard