Magna Systems and Engineering is seeking a Pre Sales & Support Engineer (Broadcast) to join our growing team. This is a full-time position based in Chatswood NSW 2067 . In this role, you will be responsible for our technical support operations, providing expert guidance to clients during the pre-sales phase and delivering after sales technical support throughout their journey with us. You will work closely with our sales team and clients to understand their broadcast infrastructure requirements, design tailored solutions, and ensure seamless implementation. This position is crucial to our success in the broadcast engineering sector, serving as the technical bridge between sales and operations team.
Key responsibilities
Engage with prospective clients to understand their broadcast infrastructure and technical requirements
Conduct technical assessments and feasibility studies for broadcast systems and network solutions
Working alongside the Solutions Architect to design broadcast engineering solutions that align with client objectives and budgets
Prepare detailed technical documentation, system specifications and proposals for pre-sales activities
Provide technical demonstrations and proof-of-concept activities to showcase product capabilities
Support the sales team throughout the sales cycle with technical expertise and client presentations
Deliver post-sales technical support and troubleshooting for broadcast systems and network infrastructure
Collaborate with installation team to ensure successful deployment of broadcast solutions
Maintain current knowledge of broadcast technologies, industry standards and emerging trends
Document technical issues, resolutions and best practices to support continuous improvement
What we’re looking for
Three plus years proven experience in broadcast engineering, network engineering or related technical support roles
Strong understanding of broadcast infrastructure, transmission systems and network architecture
Solid knowledge of networking protocols, IP-based broadcast solutions and audio/video standards
Excellent problem-solving abilities and technical troubleshooting skills
Demonstrated experience in pre-sales technical support or solution design
Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences
Experience in client-facing roles and building qualified relationships
Relevant technical certifications (such as Cisco CCNA, broadcast engineering qualifications, or similar) would be advantageous
Proficiency with broadcast software, hardware platforms and network management tools
Ability to work independently and collaboratively within a team environment
Project management and organizational skills
What we offer
Magna Systems and Engineering is committed to providing a rewarding workplace where technical expertise is valued and professional growth is encouraged. We offer competitive remuneration, ongoing professional development opportunities and access to the latest broadcast and network technologies. You will benefit from working with industry experts and contributing to innovative solutions in the broadcast sector. We foster a collaborative culture that supports both individual achievement and team success. Our flexible working approach recognizes the importance of work-life balance, and we provide a supportive environment where your technical contributions directly impact our business success and client satisfaction.
About us
Magna Systems and Engineering is a leading provider of broadcast and telecommunication solutions for clients across the media and telecommunications sectors. Our mission is to deliver innovative, reliable and scalable solutions that enable our clients to achieve their operational objectives. We are committed to technical excellence, customer satisfaction and fostering a workplace culture where skilled engineers thrive. With a reputation built on quality service delivery and deep industry expertise, Magna Systems and Engineering continues to be a trusted partner for organizations seeking advanced broadcast and network solutions.
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📌 Pre Sales & Support Engineer (Broadcast) (City of Willoughby)
🏢 Magna Systems and Engineering
📍 City of Willoughby
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