Data Entry Clerk / Data Entry Coordinator (Monitoring Centre)
2164 Smithfield West JD Security
Posted 4 days ago
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Job Description
JD Security is a national leader in Electronic Security, delivering advanced CCTV, Access Control, Alarm and Monitoring solutions across Australia and New Zealand.
Due to continued growth, we are seeking a motivated and detail-oriented Data Entry Coordinator to join our Head Office team based in Wetherill Park.
As a key member of our administration team, you will play an important role in supporting our operations through accurate data processing, system updates and general administrative support.
Position Description:
- Manage and maintain customer and dealer account data within the JD Monitoring Centre.
- Process new account activations, amendments and cancellations.
- Ensure all data is accurate, complete and compliant with company procedures.
- Liaise with internal departments and dealers to confirm required information.
- Generate daily reports, maintain registers and assist with administrative support tasks.
- Monitor email inbox and respond to data-related enquiries in a timely manner.
Job Requirements:
- Minimum of 3+ years Data Entry and Customer Service experience within a similar position (Security / Monitoring Centre experience highly regarded)
- NSW Security License – Class 1E (Essential however can be obtained on commencement)
- High level of attention to detail with a strong focus on accuracy and quality assurance.
- Confident communicator with well-developed verbal and written communication skills.
- Strong computer literacy with demonstrated experience in Microsoft Office 365 and the ability to quickly learn, and adapt to recent software systems
- Experienced in managing challenging customer interactions with professionalism, empathy and a solutions-focused approach.
- Highly regarded to have exposure to platforms including BOLD, GoCanvas, IMMIX, Permaconn Atlas, Multipath or DirectWireless
What JD Security can offer in return!
- Permanent Full Time Position – 40 hours per week – Monday to Friday between the hours of 10am to 6:30pm or 10:30am to 7:00pm
- Head Office Location –