As Karrinyup Car Wash continues to grow, we are seeking an experienced Retail Manager to lead the day-to-day operations of our car wash and detailing outlet. This is a customer-facing leadership role responsible for managing teams, ensuring service excellence, driving sales and executing smooth operational performance.

Key responsibilities

- Oversee daily operations of the car wash and detailing outlet.
- Lead and manage frontline staff, including detailers, cashiers and service coordinators.
- Ensure high standards of customer experience and satisfaction.
- Manage stock levels, procurement, inventory control and vendor relationships.
- Monitor and improve KPIs including revenue, customer retention, service times and feedback scores.
- Handle customer issues, resolve complaints and ensure timely service delivery.
- Implement marketing campaigns, upsell services and drive customer engagement.
- Maintain compliance with safety, hygiene and quality protocols.

About you





- Minimum 3+ years of retail or service outlet management experience.
- Prior experience in the automotive, hospitality or franchise operations space will be highly regarded.
- Solid people management and team leadership skills.
- Proven track record of hitting sales and customer service targets.
- Excellent communication and interpersonal skills.
- Basic proficiency in POS systems, scheduling tools and MS Office and/or Google Workspace.

About us

Karrinyup Car Wash is a vehicle wash, detailing, services and retail business based in Karrinyup, Western Australia. With a growing team and customer base, we are seeking an experienced Retail Manager to lead the day-to-day operations of our car wash and detailing business and to foster a positive, inclusive workplace culture.

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📌 Retail Manager (City of Stirling)
🏢 Karrinyup Car Wash
📍 City of Stirling