Start your career in IT and business administration with a local technology company.
At I.T. Black Spot, we help residential and business customers with everything from everyday computer issues through to Microsoft 365, cyber security, managed IT services and business technology solutions.
We're looking for a motivated and reliable person to join our team as a Service & Administration Coordinator Trainee.
This role is perfect for someone looking to build a long-term career in either business administration, customer service, service coordination or the IT industry.
No previous experience is required. We'll provide training, mentoring and real-world experience while you work towards a nationally recognised qualification.
About the Role
You'll be the first point of contact for many of our customers and play a key role in keeping our service desk running smoothly.
This is a varied role where no two days are the same. One minute you might be helping a customer over the phone, the next you'll be scheduling technicians, updating tickets or helping prepare equipment for a client.
You'll work closely with our technicians and business owners, gaining valuable exposure to both business operations and the IT industry.
What You'll Be Doing
- Answering incoming phone calls and customer enquiries
- Monitoring and managing shared company mailboxes
- Creating and updating support tickets
- Scheduling onsite and remote appointments
- Assisting customers with enquiries and service requests
- Coordinating technician workloads and job bookings
- Maintaining customer records and documentation
- Following up outstanding quotes and invoices
- Preparing and organising equipment for client deployments
- Assisting with basic Microsoft 365 administration tasks
- Supporting our team with general office administration duties
- Helping ensure customers receive a skilled and positive experience
What We're Looking For
You don't need to know everything. We're looking for attitude and potential more than experience.
The ideal candidate will be:
- Friendly and confident when speaking with people
- Organised and able to manage multiple tasks
- Reliable and punctual
- Comfortable using computers and technology
- Willing to learn new skills
- Able to work independently and as part of a team
- Professional and customer-focused
- Strong in written and verbal communication
Bonus Points If You Have
- Customer service experience
- Reception or administration experience
- An interest in technology and IT
- Experience using Microsoft 365 applications
- A current driver's licence
What We Offer
- Formal traineeship with a nationally recognised qualification
- Full on-the-job training
- Exposure to both business administration and IT operations
- Supportive and experienced mentors
- Real career growth opportunities
- A friendly local team environment
- Opportunity to build valuable skills that can lead into administration, service coordination or IT support careers
📌 Service & Administration Coordinator Trainee (Bunbury)
🏢 IT Black Spot
📍 Bunbury
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