- Casual position based at our Little Collins Street office
- Hourly rate is $39.40 + 12% super
- Other benefits include:
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Flare Employee Discounts Program
- Employee Assistance Program (EAP)

AMES Australia acknowledges the traditional custodians of the lands and waters where we live and work. We pay respect to their elders past, present and emerging.

*AMES Australia offers cultural, ceremonial, and representative leave to support Aboriginal and Torres Strait Islander employees in observing significant cultural practices, attending community meetings and ceremonies, and fulfilling official duties with the First Peoples’ Assembly of Victoria.

About the position

We are seeking applications for an Education Support Officer, the key role is to provide effective and high-quality administration support to internal stakeholders. Working closely with the Coordinators in the Education Performance Unit, this position contributes to the smooth functioning of the Education Performance Unit and supports compliance and quality assurance activities.

To be considered for this position you will be able to demonstrate the following key selection criteria:

- Demonstrated ability to provide administrative support in a funded/contracted setting, including the ability to communicate with a range of people (for example, CALD communities and difficult clients)
- Demonstrated knowledge of various administrative functions in Education programs including SEE, Skills First, AMEP and ACFE
- High level IT skills including use of online platforms in registering and enrolling Education clients
- Proficient in Student Management Systems, MS Outlook, Word, Excel, PowerPoint and Teams
- Demonstrated ability in using online platforms to support clients and client data reporting
- Ability to work with datasets and maintain data integrity
- Accuracy and attention to detail in data processing and recordkeeping
- Ability to generate regular reports,



undertake basic analysis of results and make simple recommendations to management to highlight concerning changes
- Demonstrated ability to take initiative, problem solve and take the extra mile to engage clients
- Experience working with client management systems and/or government reporting systems (ARMS, Workforce Australia, SVTS, inputting and extracting data
- Possess strong organisational and time management skills, including the ability to effectively prioritise tasks from multiple stakeholders
- Exposure to financial processes, payments and/or petty cash management
- Ability to work both independently and collaboratively as part of a team in a busy setting
- Excellent spoken and written communication and presentation skills, including Some editing skills
- Ability to maintain manual and electronic records
- Demonstrated attention to detail

To apply for this position please submit:

- Your current resume
- Cover letter addressing the key selection criteria outlined above

Applications for this position will be accepted up to 6 pm on Friday, 30 October 2026, however interviews and other selection processes will commence as suitable applications are received.

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

For more information about our commitment to Diversity and Inclusion please click here.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.

📌 Education Performance Support Officer (Melbourne)
🏢 Ames Australia
📍 Melbourne