To ensure a high standard of service and to direct the team to provide delightful, attentive and prompt service experience to all guests. In order to maximise guest satisfaction and company's profitability, in an atmosphere of high team member morale.
Key responsibilities
- Upholds performance standards and leads by example
- Shows consideration to all guests whilst being mindful of their individual circumstances and requirements
- Acknowledges guests by name
- Commits to setting and achieving the highest levels of guest satisfaction
- Upholds the highest ethical and skilled standards
- Presents facilities in the best way possible at all times, committing to the highest standards of personal presentation
- Observes outlet rules and security requirements
- Monitors equipment and machinery
- Ensures key service standards in the outlet are adhered to
- Manages team member breaks in accordance with the applicable award
- Manage day to day reservations
- Assist in projects as required by the F&B; Manager
About you
- Attends on-the-job, vocational and behavioural training regularly to enhance skills
- Attends and learns food and beverage operation via on-the-job training
- Attends food and beverage product knowledge training regularly
- Completes scheduled TYPSY training
📌 Restaurant Supervisor | Monday to Friday (Melbourne)
🏢 Collins Square Hospitality Group
📍 Melbourne
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