Purpose and General Responsibilities of the Position

The purpose of the position is to:

- Assist the Service Manager to fulfil the contractual requirements of the HCSS Programs and activities. Current programs include the Burdekin Community Support Neighbourhood Centre Program (BCS), Specialist Homelessness Service (SHS), Crisis Accommodation Program (CAP), State Emergency Relief Program (SERP), SecondBite Program (SBITE).

- Provide administrative support for all HCSS services.

Primary Duties and Responsibilities

1. Adhere to the delivery of HCSS activities in accordance with the BCA Quality System and relevant Service Standards and Quality Framework.

2. Liaise with internal and external service users exercising a high level of interpersonal and communication skills to enable effective and efficient coordination of service delivery.

3. Communicate with the general public in a manner which will enhance the image of the BCA.

4. Comply with the standards and conditions set out by the Work Health and Safety Act 2011 and other relevant policy and procedures, Service Standards and relevant state and federal legislations. Regularly perform quality assurance compliance checks to ensure quality standards are being met.

5. Collect and maintain statistics in the appropriate registers that assist in the administration for the HCSS governance and reporting requirements.

6. Provide assistance to the Service Manager and perform additional duties as required.

Position Requirements / Key Selection Criteria

1. Relevant qualifications and/or experience in Human Services or Community Services (Desirable).

1. To provide a high and consistent level of service to, and communicate openly and effectively with clients, associates, colleagues and visitors.

1. To actively participate in the promotion of a team environment.

1.



To act in a polite and courteous manner and professionally at all times. Understand and adhere to the values of the BCA and the qualified service boundaries therein.

1. To attend and actively participate in relevant training programs and meetings as required.

1. High level of organisational skills, initiative and self-motivation to perform tasks within specified time frames under limited supervision.

1. Experience in working independently and as part of a flexible multi-disciplinary team to ensure the smooth operation of support services to clients.

1. Demonstrated commitment to quality practices based on strong work ethic, empathy, fairness, flexibility and confidentiality.

1. Demonstrated knowledge and understanding of contemporary human resource management issues including policies and procedures, working team relationships, workplace health and safety, conflict resolution and anti-discrimination; and demonstrated commitment to their application.

1. Demonstrated understanding of and compliance with government funding agreements and the relevant reporting and acquittal procedures (Desirable).

1. Demonstrated high level of ability in general office administration, including the use of computers and office equipment, and proficiency in Windows based software programs including Microsoft Office Suite.

1. Possession of or access to a comprehensively insured and registered vehicle.

1. Hold a current Qld ‘C’ Class Drivers License.

1. Hold a Qld Blue Card and NDIS Worker Clearance or be able to obtain them.

How To Apply For This Position:

Applications must include a cover letter, a current resume and statements addressing the selection criteria found in the Position Description which can be obtained from The Support Centre, 130 Queen St, Ayr, by phoning 47833744 or emailing ***@bcaburdekin.org.au

Job closes Wednesday 28th October at 4.00pm.

📌 Community Services Officer (Queensland)
🏢 Burdekin Community Association
📍 Queensland