Reporting into Warehouse Supervisor, the Parts Credits Returns Coordinator will join our Parts Distribution Centre on a fulltime basis at our South Guildford location. This is a hands-on customer service role where you’ll take ownership of the parts returns and credits process, helping customers navigate returns while ensuring transactions are accurate, efficient and completed in line with our processes.

Roster: Monday to Friday, 8.5 Hours per day (including meal break)

What You’ll Do:

- Operate the dedicated parts credit returns counter using the ticketing system; provide prompt, accurate service and explicit guidance on eligibility before accepting items.
- Communicate clearly with customers regarding return policies, reasons for non-acceptance, and the status of their credits to support a positive customer experience.
- Process credits, refunds and adjustments accurately and within DOA, minimising customer wait times and ensuring timely resolution of credit requests in accordance with company policies.
- Analyse and report on return/credit trends
- Liaise with Inventory Control and Finance to reconcile credit accounts, resolve discrepancies, and support month-end close requirements, maintaining accurate records and dashboards.

Experience and Knowledge:

- 2 years in a similar customer service or similar customer-facing role
- Excellent conflict resolution skills and demonstrated experience in navigating challenging situations
- Excellent communication skills (written, verbal and interpersonal)
- Intermediate computer literacy skills (MS Office Suite and internet-based applications)
- High-level problem-solving skills with the ability to ask the right questions to understand and resolve problems




- Excellent time management skills and the ability to manage multiple tasks in a high-pressure environment
- High level attention to detail
- Ability to work successfully within a team and autonomously
- Mechanical aptitude and an interest in parts or equipment

Our Benefits inclusive of but not limited to:

- Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
- Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
- Employee Referral Program – Opportunity to receive a referral bonus up to $5000 for applicable roles.
- Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: [6349]

📌 Parts Credit Returns Coordinator (Guildford)
🏢 Westrac
📍 Guildford