Member Services & Support Co-ordinator

- Unique financial services member organisation within the commercial construction industry

- Financial, physical, mindhealth and wellbeing focus to the workplace

- Use your energy and skills to help workers and employers in the construction industry

About Us

Incolink is a joint enterprise of employer associations and industry unions in the Victorian, Tasmanian, South Australian and NSW commercial construction industry.

We are Australia’s number one entitlement fund with a simple focus — to be the leading provider of worker entitlements, insurance and wellbeing services to the commercial construction industry. Our unique mix of financial, mindhealth and wellbeing services enables us to support worker and employer members, continually improve our service offering, and reinvest back into the industry.

Responsibilities
Actively manage ongoing positive relationships with workers and employers by:

- Conducting site visits to engage with worker members and employers about Incolink services and benefits

- Assisting members to check their accounts, update details and make claims; responding to member enquiries

- Supporting delivery of member services and programs, including onsite health clinics and events

- Assisting members to access Incolink services such as financial counselling through referrals and provision of information





- Collaborating with other service providers including insurance, superannuation and long service leave to provide on-site information and assistance to members

- Distributing relevant information to Incolink members, the industry and the construction community about Incolink, insurance and other benefits.

- Referring to, and having knowledge of, the relevant industrial instruments (Awards and Agreements) to guide action taken to assist lncolink members.

- Representing Incolink in engagement with employers, members and industry, including at events and conferences

Skills / Experience
The ideal candidate will have:

- Proactive and confident communication

- Good presentation and public speaking skills

- Good working knowledge of the NSW commercial building and construction industry, onsite experience an advantage

- Ability to work autonomously and be a self-starter

- Ability to travel interstate

- Appropriate experience in the use of Microsoft including Word and Outlook, as well as databases

- Comfortable with working across different locations, with varying start times to accommodate key stakeholders

- A valid NSW driver's licence.

A market-competitive salary of circa $86,000 plus generous leave and superannuation benefits on offer to the successful candidate. Applications close Monday, 19 October 2026.

Telephone Monica if you have any questions, on 0447 566 ***.

📌 Member Services & Support Co-ordinator NSW (Pyrmont)
🏢 Incolink
📍 Pyrmont