About the role

As a CSA, you'll handle customer calls, assist with general enquiries, payment assistance, and provide fast, friendly, and accurate resolutions. Your role is vital in creating positive customer experiences by offering personal and efficient solutions.

Key responsibilities

- Respond to a variety of customer general enquiries via phone.

- Accurately update customer information in internal systems.

- Take ownership of customer issues and follow through to resolution.

- Communicate clearly and empathetically in fluent English.

- Collaborate with team members to resolve enquiries efficiently.

- Maintain high levels of professionalism and integrity.

About you

- Excellent spoken and written English communication.

- Computer literacy (MS Outlook, Word, Internet).

- Professional, courteous, and customer-focused demeanour.

- Strong listening and empathy skills.

- Ability to work in a quick-paced team environment.

- Entry-level applicants are welcome – full training provided.

- Full working rights in Australia or at least 2 years left on current full working rights VISA.

- Ability to work full time from our Melbourne CBD office on a rotating roster with shifts from 7:50am-8:30pm

Benefits

- Great CBD location with easy public transport access.

- Supportive, inclusive team culture with learning opportunities.

- Career growth into WFM, Trainer, Team Lead roles.

- Free unlimited coffee





- Performance-based incentives and recognition programs.

Click Quick Apply to submit your CV. Shortlisted candidates will be invited to an online assessment followed by a face-to-face interview.

About us

Firstsource is a global company that lives by its values – REACCH.

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they 'make it happen' for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource's inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels.

📌 Customer Support Associate – General Enquiries (Inbound) Entry-Level (Melbourne)
🏢 Firstsource Solutions Australia
📍 Melbourne