Fina Foods is looking for an organised and proactive Customer Service and Operations Coordinator to join our team.
This is a diverse role covering customer service, order processing, logistics, operations and quality support within our food distribution business. We’re looking for someone who can think quickly, solve problems and confidently manage multiple priorities in a rapid-paced workplace.
Key Responsibilities
Process customer orders, quotes, returns and credits
Manage customer enquiries and provide order/delivery updates
Maintain customer pricing, rebates and promotional information
Coordinate with suppliers, 3PL, freight providers and dispatch
Book freight, track deliveries and resolve issues
Monitor inventory and maintain accurate records
Support sales and accounts with customer and order enquiries
Assist with QA, food safety, product specifications and allergen documentation
Maintain and develop operational procedures (SOPs)
Provide general administrative support
About You
Experience in the foodservice industry
Customer service, sales or operations experience, ideally in food distribution or FMCG
Strong Excel, data entry and order processing skills
Excellent communication and attention to detail
Organised, reliable and confident working independently
Experience with QA/food safety, 3PL, freight, Carton Cloud or CRM systems is highly regarded
This is a permanent full-time role, Monday to Friday, primarily working from home (Hybrid) with occasional attendance at our Artarmon office.
If you’re organised, proactive and enjoy being the person who keeps customers, orders and operations running smoothly, we’d love to hear from you. Apply now via SEEK.