Are you a highly organised problem solver who thrives in a rapid-paced setting? We are looking for a dedicated Service Coordinator to act as the vital link between our customers, technicians and warranty partners. In this role, you will ensure our service operations run seamlessly while delivering exceptional support to our clients when they need it most.

Key Responsibilities:
Customer Support and Inquiry Handling - respond to service and warranty inquiries providing technical advice, quotations and consistent follow up to build robust client relationships
Technical Troubleshooting - diagnose pump and tank issues over the phone to resolve faults efficiently before coordinating further technical support
Service Scheduling - Effectively prioritise and dispatch service jobs for Service Technicians and external suppliers
Warranty and Order Administration - Process warranty claims and handle data entry for jobs, sales orders and quotes.





Prior experience in a customer service role with a focus on scheduling and job allocation is highly regarded.

What's in it for you:
Team Culture - Connect at monthly site BBQs
Recognition - Benefit from our structured reward and recognition programs
Family Support - Balance life and work with paid parental leave
Wellbeing - Access confidential mental health and wellness support via our Employee Assistance Program (EAP)

About Us:

Kingspan Water and Energy Pty Limited is Australia's market leader in water storage, rainwater harvesting, wastewater treatment and portable energy storage solutions. We manufacture, deliver and install custom steel rainwater harvesting tanks for residential, commercial and rural clients.

📌 Service Coordinator Perth Hazelmere
🏢 Kingspan Water & Energy
📍 Hazelmere