About the role

We are a growing Australian mortgage broking practice specialising in expat, investor and complex lending. Our Operations Manager will lead the operations team, lift efficiency and accountability, and help the Director drive growth and strategy.

Key responsibilities
Lead and coach the operations team (onshore and offshore), holding them accountable to service levels, turnaround times and quality.
Set daily priorities, run stand-ups and WIP reviews, and manage onboarding, training and performance.
Own the loan workflow from fact find to settlement; track every deal in the CRM and explicit bottlenecks early.
Review Australian mortgage applications for completeness, servicing and policy fit before lodgement.
Grow lodgement, approval and settlement volumes against targets.
Maintain and improve credit advice processes, checklists and templates.
Ensure files meet NCCP, Best Interests Duty and aggregator compliance requirements.
Report weekly and monthly to the Director,



drive KPIs across the business and contribute to growth strategy.

About you
Minimum 4 years' experience in the Australian mortgage broking or lending industry.
Proven credit background, including assessing Australian mortgage applications through to settlement.
Track record of managing lodgement and settlement pipelines and growing volumes.
Experience with broker CRMs, aggregator platforms, ApplyOnline, servicing calculators and Microsoft 365.
Experience leading a team, ideally including offshore or remote staff.
Cert IV in Finance and Mortgage Broking preferred.
Adaptable, works independently and does not need micromanagement.
Trustworthy and discreet with client and business information.
Robust verbal and written communication skills.
Able to manage different personalities and hold people accountable fairly.

📌 Operations Manager Mortgage Brokerage Sydney (Australia)
🏢 hfinance
📍 Australia