About the role

The Business Support Officer provides reliable, accurate and proactive administrative and operational support across Brighter Futures Consulting. Working closely with management and the wider team, you will support day-to-day administration and business operations across accounts, claims, invoicing, service agreements, records, compliance documentation and office systems.

Key responsibilities
Coordinate general administration and day-to-day office support
Process and reconcile financial transactions using Xero
Process, monitor and follow up claims, invoices and outstanding payments
Prepare, maintain and monitor service agreements
Maintain accurate information in Echidna and other business systems
Support reporting, records management and compliance documentation
Liaise professionally with clients, suppliers and external providers
Track outstanding actions and make sure follow-ups are completed
Support management with varied administrative tasks
Identify practical improvements to systems and administrative processes

About you




Previous experience in administration, business support, accounts or a similar role
Practical experience using Xero
Experience with reconciliations, invoicing and accounts administration
Experience managing claims and following up outstanding payments
Experience with Echidna or a similar client/business management system
Strong attention to detail, organisation and time management
Ability to manage competing priorities and work independently
Solid written and verbal communication skills
Confidence learning new software and systems
A professional, respectful and friendly approach

About us

Brighter Futures Consulting supports children, young people, adults and families to live safe, empowered and self-directed lives. We provide person-led, rights-based and culturally protected services that promote wellbeing, independence and inclusion, with a robust focus on trauma-aware practice, safeguarding and the prevention of harm.

📌 Business Support Officer Winnellie
🏢 Brighter Futures Consulting
📍 Winnellie