ASAP Trades is a growing plumbing company based in Wangara, looking for a friendly, organised and motivated Administration & Customer Service Coordinator to join the team. This role will initially focus on answering incoming calls, booking and scheduling jobs, communicating with customers, following up enquiries, data entry and providing day-to-day administrative support to plumbers and management. As ASAP Trades continues to grow, there is genuine prospect for the right person to take on more responsibility and progress into a senior administration, service coordination or office management position.
Key responsibilities
Answer incoming customer calls
Book and schedule plumbing jobs
Communicate with customers and technicians
Follow up customers and outstanding enquiries
Maintain accurate customer and job information
Provide general administration support
Help keep the day running smoothly
About you
Excellent communication and phone manner
Solid organisation skills
Reliability
Positive attitude
Willingness to learn and be coached
Confidence using computers and software
Previous administration or customer service experience preferred
Experience within plumbing, trades or a service-based business highly regarded but not essential
About us
ASAP Trades is a growing plumbing company based in Wangara.