Job Description

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Collaborate Recruitment – Sydney Hills District NSW

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Permanent

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1mo ago , from Collaborate Recruitment Pty Ltd

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Permanent role|On Site parking |Based in North Rocks, Sydney
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Experience in AD, Windows 10, Office 365 suit, Network devices|AU Citizens/PR only
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Be the face of IT |Excellent growth opportunities| Excellent company profit sharing
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Our client is looking for Service Desk Analyst with 1st and 2nd level support for Active Directory, Windows 10, Office 365 suit, general network devices and ERP systems.

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Be the face of IT |Great growth opportunities| Excellent company profit sharing|AU Citizens/PR only

Key Responsibilities: n

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First point of contact for all IT related issues and queries
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Providing IT Support over the phone, emails and face to face
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Respond, log, triage, and conduct troubleshooting to all first level IT Service Requests and Incidents within agreed service level agreement.
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User Administration - on-boarding and off boarding.
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1st level support for Active Directory,



Windows 10, Office 365 suit, general network devices, ERP systems.
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Participate in various projects and IT initiatives.
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Key Skills Required: nn
Previous experience in a Service Desk Analyst role
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Experience in supporting Active Directory, Windows 10, Office 365 suit, general network devices, ERP systems.
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Experience in a customer-facing technology role.
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Experience in Active Directory for managing users and groups
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Competent in troubleshooting Mobile Devices such as iPhones, iPads.
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Experience in troubleshooting physical and virtual desktop, laptop, phone, servers, printers, and network
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Ability to multi-task, prioritise and adapt to changing priorities in a fast-paced continuously evolving environment to achieve outcomes
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Outstanding communication and stakeholder management skills
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Please Note: All resumes MUST be submitted in Word format.

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J-18808-Ljbffr

📌 Service Desk Analyst Sydney
🏢 Collaborate Recruitment
📍 Sydney