Quest Melbourne Airport is looking for an experienced and motivated hands on On-site Duty Manager to join our team. Its a hand-ons role and you are trusted to manage operations and guest experience independently.
Key Responsibilities n
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Work 5-day rotating roster across front office shifts (mostly afternoon).
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Deliver exceptional guest service from check-in to departure
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Manage reservations (phone, online, in-person)
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Handle guest issues confidently and independently
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Drive upselling and revenue opportunities
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Operate the airport shuttle (Full Driver's Licence required)
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Serve Alcohol (RSA required or willing to obtain before start of employment)
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Maintain presentation of reception and public areas
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Support and guide junior team members when required
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Attend to after hour calls and request - 7 days a week
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What We’re Looking For nn
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Minimum 3+ year hospitality / hotel / customer service experience
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Strong front office/GSA background (hotel experience preferred)
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Confident working independently and making decisions
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Excellent communication and problem-solving skills
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Full Victoria Driver's Licence (essential)
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RSA Victoria (or willingness to obtain)
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Availability for evenings, weekends, and rotating roster
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This role requires to stay on-site and attend after hours calls 7 nights a week.
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What You Get nn
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Clear pathway into Assistant Manager / Hotel Manager roles
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National career prospects across Quest's 170+ locations
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Supportive, team-focused workplace
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Competitive salary + staff benefits
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Prime location near Melbourne Airport
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Why This Role Stands Out n
Unlike a standard GSA role, this position offers:
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Greater responsibility and autonomy
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Exposure to operational decision-making
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Leadership experience while still being hands-on
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J-18808-Ljbffr
📌 Onsite Manager With Accommodation Sponsorship Available For Right Candidate Melbourne (Australia)
🏢 Vertali APAC
📍 Australia
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