Experience: 8–10 years ServiceNow (10+ years total IT)
Requisites: n
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Solid hands-on experience in ServiceNow ITOM or ITSM , particularly Discovery, Event Management, and Service Mapping .
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Design and implement Service Mapping solutions for business-critical services and integrate with CMDB .
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Develop and customize patterns, probes,
and sensors to improve service visibility and dependency mapping.
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Troubleshoot mapping issues and optimize discovery processes for accuracy and performance.
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Ensure Service Mapping supports Event, Incident, Change, and Problem Management workflows.
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Handle escalations, participate in stakeholder meetings, and drive solution-focused decisions.
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Robust communication and collaboration skills with client stakeholders.
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Interested? Please apply, thanks for your interest and time.