A highly regarded Investment Group requires a Skilled IT Services Manager with a flair for client service and stakeholder engagement.
ABOUT THE ROLE n
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Act as the primary point of contact for all ICT support and service issues, managing escalations and coordinating with the managed service provider and external vendors
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Oversee the end-to-end resolution of IT support tickets, ensuring timely and effective outcomes for staff.
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Monitor and report on service performance, ensuring agreed SLAs, KPIs and customer experience standards are achieved.
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Ensure operational readiness and documentation for recent offices, systems and strategic business initiatives.
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Oversee service governance with a explicit view of forecasting, commercial commitments, contract obligations and delivery risk
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Ensure seamless transfer of project deliverables into operations,
ensuring adequate documentation, policy, procedure and training materials are captured
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Coordinating between technical teams, business stakeholders and third-party vendors
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ABOUT YOU nn
Proven experience in a high performing setting in an IT Services Management function with ability to collaborate effectively with an MSP
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Highly organised with strong attention to detail including a personable and clear communication style
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Extensive experience in IT Operations, Infrastructure or Service Management within a complex environment
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Proven experience leading and developing global technology teams and managing distributed service delivery
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Excellent analytical, problem-solving and decision-making capabilities.
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J-18808-Ljbffr
📌 It Services Manager Sydney
🏢 Mane Consulting
📍 Sydney
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