Optus is seeking a Remediation Team Leader to spearhead a team addressing the most complex customer issues. You will own high‑risk matters, including executive complaints, privacy incidents and tribunal matters, guiding decision‑making and ensuring remediation outcomes align with governance standards.
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This is a 12‑month fixed term chance. You’ll lead triage and resolution within SLAs, balance urgency with risk, and report to senior leaders on complex matters while maintaining regulatory
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📌 Remediation Team Leader: High Impact Cases 12 Month Adelaide (Australia)
🏢 Singtel
📍 Australia
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