Job Description

This is a hands-on Service Coordinator role covering rostering, intake, onboarding, compliance and administration. You'll work closely with the Managing Director and Support Coordination team to manage the day-to-day delivery of participant services and make sure participants receive consistent, high-quality support.

Key responsibilities n

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Coordinate the commencement of new participant services, from referral through to first shift
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Meet weekly with the Support Coordination team to review recent participants and those whose supports are being set up
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Provide the Managing Director with weekly updates on services, staffing and participant needs
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Respond to incidents, complaints and service concerns, record them, and escal to the Managing Director
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Coordinate and maintain participant and support worker rosters
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Manage shift changes, cancellations, staff availability and vacant shifts
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Match support workers with participants based on their needs and preferences
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Complete support worker onboarding and keep checks, training and compliance documentation current
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Complete recent participant intake and onboarding
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Prepare and maintain service agreements, intake forms and participant documentation
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About you nn
Previous experience in Service Coordination, Support Coordination, NDIS administration or a similar role
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Experience rostering and coordinating disability support services
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Experience using ShiftCare or a similar rostering/CRM system
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Experience using Asana or similar task and workflow management tools
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Experience with PRODA and the NDIS myplace provider portal
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Experience with internal audits or preparing for NDIS certification or verification audits
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A valuable understanding of the NDIS and participant-led support
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Solid organisation, time management and attention to detail
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Clear, warm communication with participants, families, staff and external stakeholders
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NDIS Worker Screening Check (or willingness to obtain before commencing)
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About us n

Aus Care Community Services is a registered NDIS provider supporting participants across Sydney and NSW. Our work is guided by four values: connection, empathy, energy and impact. We're growing and looking for an experienced, organised Service Coordinator to join our supportive, experienced team.
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📌 Service Coordinator Ndis Sydney
🏢 Aus Care Community Services
📍 Sydney