Company DescriptionOrchard is a Sydney-headquartered digital experience and marketing agency, part of the Enero Group, a global portfolio of specialist agencies including Hotwire and BMF.
We work with some of the world's most demanding clients across health, consumer, and technology sectors.We are in the middle of a deliberate, structural transformation to become an AI-first agency.
Not experimentally, not at the margins.
The question for us is no longer whether AI changes how we work; it's how fast we can make that change stick, and how well we build the infrastructure to support it.Central to that transformation is a growing library of AI skills: structured, tested, reusable workflows that our teams use to do better work, faster.
This role exists to own, build, and grow that library, and to make sure the whole organisation actually uses it.Job DescriptionThe roleThis is a new kind of role: part knowledge engineer, part workflow builder, part internal product owner.
You will sit behind our Transformation Lead operationally, taking requirements from across the business and turning them into production-ready AI skills that the wider team can reach for on every project.You are not just a prompt engineer.
You will understand how the whole system works: how skills connect, how Claude's context window and tool use interact, how to structure knowledge so it can be retrieved reliably.
And you will constantly be asking whether what we have is the most efficient way to do it.You report to the Transformation Lead and work closely with discipline leads across strategy, creative, accounts, and development.
You will also interface with the broader Enero Group AI community as Orchard's skill-building capability becomes a reference point for the group.What you'll doSkill writing and productionThis is the core of the role.Write, test, and iterate AI skills: system prompts, workflow logic, tool configurations, and usage documentation, to a high production standardTake requirements from the Transformation Lead and discipline leads, translate them into functional skill specs, build the skill, and validate it works as intended before releaseJoin existing skills together into coherent, productive systems: not just individual prompts but end-to-end workflowsConstantly review what exists and ask: is this the right way to do it?
Is this efficient?
Does this still reflect how we actually work?
Iterate based on real-world use, fixing failure modes, tightening outputs, and updating skills when models or agency processes changeKnowledge management and infrastructureOwn the AI skills library: structure, versioning, naming conventions, metadata, and access, so every skill is findable and usable across the agencyManage the skills repository (GitHub or equivalent), including version control, branching, and review processesHelp build Orchard's organisational memory by documenting how we work, how our knowledge is structured, and where things live, in a form the AI system can actually useRun regular audits to retire outdated skills, flag gaps,



and maintain quality standards across the libraryQuality, testing and performanceBuild and maintain testing frameworks to validate skills before releaseEstablish and uphold the release standard: the bar every skill must clear before it goes into useTrack usage, adoption, and impact across the agency; surface patterns, gaps, and failure modes to the Transformation LeadMaintain a structured feedback loop with teams: discovery before building, ongoing input after deploymentBest practice and standardsKeep pace with advances in prompt engineering, agentic design, and model behaviour, and bring new thinking back to the agencyMaintain Orchard's internal AI skills best practice guideEmbed responsible AI principles into every skill: bias checks, output validation, and appropriate human oversightQualificationsWhat you bringMust haveGenuine fluency with large language models: you have built, tested, and refined prompts professionally, understand how context windows work, and can reason about why a skill is or isn't performingStrong systems thinking: you see how workflows connect, where failure points live, and how to design for reuse and scale rather than one-off useExperience managing a structured asset repository (GitHub or similar), where version control, branching, and review processes are second natureClear, precise writing: you can document a skill so that someone who wasn't in the room can pick it up and use it correctlyComfort working across technical and non-technical stakeholders, translating between what teams need and what the system can doA background at the intersection of technology and business: information systems, digital operations, knowledge management, or a similar discipline where you've had to understand IT systems from a business perspectiveHighly valuedFamiliarity with agentic AI frameworks: MCP, tool use, multi-step pipelines, or Claude's agent SDKExperience building or maintaining internal knowledge systems, prompt libraries, or documentation platformsBasic scripting or automation skills (Python, JavaScript) for testing pipelines and toolingBackground in a creative, digital, marketing, or production environment where AI tooling was part of the delivery stackExposure to healthcare or pharmaceutical marketingYou areObsessively quality-conscious.
You'd rather ship one skill that works perfectly than five that kind of workGenuinely curious about AI.
You follow developments, test new models, and bring new thinking back to the teamComfortable with ambiguity.
This function is still being built, and you have real influence over what "good" looks likePatient and methodical.




You understand that getting teams to actually use something takes as much care as building itAdditional InformationWhat success looks like in year oneBy the end of your first year, you will have:A governed, versioned skills library with clear quality standards and an active release process30+ skills in production use, with a measurable adoption rate across delivery teamsA structured feedback loop producing regular, documented skill improvementsA testing and quality framework running on every skill before it shipsA clear, well-documented picture of how Orchard's knowledge is organised, in a form the team and AI system can actually useWhat we offerA role at the centre of Orchard's transformation agenda, not at the edgesDirect access to the Transformation Lead, agency ELT, and the Enero Group AI communityThe opportunity to shape a function that doesn't fully exist yet, and leave your fingerprints on how Orchard works for years to comeHybrid working from Sydney CBDWhy Orchard?
We offer an awesome, fun working environment full of culture and energy.
We leave our egos at the door and past that door is a super cool office space filled with inspiring people and free crumpets.
We pride ourselves on our work, as well as our focus on a healthy work / life balance.
We're 100% committed to you, your career at Orchard and your continued professional and personal development.
We offer a rich array of internal and external structured training and education courses as well as ongoing individual wellbeing support through our Employee Assistance Program.
Orchard Marketing is part of the Enero Group.
As a Group, we proudly acknowledge the traditional custodians of the land on which we operate, the Gadigal People of the Eora Nation.
Our Innovate, Level 2, RAP endorsement aims to nurture, develop, encourage, and include Aboriginal and Torres Strait Islander talent, partners, and advisors both in our own agency, and across the broader industry.
As such, we encourage peoples of all backgrounds to apply.A Little About OrchardWe offer an awesome, fun working environment full of culture and energy.
We leave our egos at the door and past that door is a super cool office space filled with inspiring people and free crumpets.We pride ourselves on our work, as well as our focus on a healthy work / life balance.
We're 100% committed to you, your career at Orchard and your continued professional and personal development.
We offer a rich array of internal and external structured training and education courses as well as ongoing individual wellbeing support through our Employee Assistance Program.Orchard Marketing is part of the Enero Group.
As a Group, we proudly acknowledge the traditional custodians of the land on which we operate, the Gadigal People of the Eora Nation.
Our Innovate, Level 2, RAP endorsement aims to nurture, develop, encourage, and include Aboriginal and Torres Strait Islander talent, partners, and advisors both in our own agency, and across the broader industry.
As such, we encourage peoples of all backgrounds to apply.

📌 Orchard - Ai Skills Manager (Sydney)
🏢 Orchard Marketing
📍 Sydney