Job Description

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Wiseway Logistics (WWG) is an ASX listed quick growing international freight forwarding company. We are a licensed customs broker with custom bonded warehouses with eight offices Australia wide, and international footprint in New Zealand, China, Singapore, and USA.

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Due to expansion in workload, we are seeking an Customer Services Officer to join our Imports team in Sydney on a full-time basis. Your role will predominately be working in our expanding e-Commerce sector where you’ll be given coaching in our industry leading IT software.

The Role: n

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Managing, compiling, and processing all import documentation, including assisting with customs and quarantine paperwork.
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Communicating with transnational clients to organise efficient and on-time freight transportation.
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Managing client enquiries and handling customer feedback/complaints in a timely manner
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Co-coordinating with clients and internal staff
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Complete all required documentation in a timely manner and in accordance with Company policy and compliance obligations
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Follow procedures and communicate effectively with internal and external team.
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Ad-hoc tasks as required by management.
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The successful candidate will have the following: nn
Minimum 1 or more years' experience as Imports coordinator or operator.
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Cargowise knowledge (Preferred).
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Logistics or freight forwarding knowledge & experience (Advantageous).
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Excellent customer service skills with the ability to build and sustain client relations.
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Strong attention to detail and good time management.
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Accurate and rapid data entry skills.
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Positive organisational skills.
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Demonstrated proficiency in computer usage.
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Ability to converse and write in Chinese / Mandarin.
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J-18808-Ljbffr

📌 Customer Services Officer Sydney
🏢 WISEWAY LOGISTICS
📍 Sydney