4Twenty Consulting is partnering with a high-growth AI-powered SaaS business transforming how major construction and infrastructure organisations manage visual project data.
Its platform creates a digital record of projects, helping teams monitor progress remotely, improve coordination and resolve issues faster.
A newly launched AI capability also enables customers to search and interact with years of project data in seconds.
The company works exclusively with major enterprise customers, including construction groups, infrastructure providers, government organisations and asset owners generating more than $1 billion in annual revenue.
The role
This is a strategic enterprise role, not relationship management.
You will lead complex rollouts across multiple projects and business units, build structured success plans and demonstrate measurable value to executive, operational and technical stakeholders.
What you'll be doing
Own relationships with major enterprise customers across ANZ
Build customer success, adoption and change-management plans
Drive usage across large and distributed user groups
Manage executive, operational and technical stakeholders
Run strategic business reviews focused on value, risk and growth
Help customers adopt newly launched AI capabilities
Monitor customer health, product usage and engagement
Identify risks early and coordinate resolution plans
Support renewal readiness and enterprise retention
Identify expansion opportunities across projects and business units
Partner closely with Sales, Product, Engineering and Support
Help build scalable Customer Success playbooks for APAC
What we're looking for
Enterprise SaaS Customer Success experience is non-negotiable.
You must have managed complex enterprise customers and led major software rollouts across Australia and New Zealand.
You will ideally bring:
Experience leading complex, multi-stakeholder deployments
A track record across adoption, retention, renewals and expansion
Experience working across multiple locations, teams and business units
Confidence engaging senior executives and technical stakeholders
Strong commercial judgement and strategic account planning skills
The ability to translate technology into measurable business outcomes
A proactive and structured approach suited to a high-growth company
An understanding of the construction industry would be a bonus, but it is not essential.
Join a high-growth AI-powered SaaS company with solid product-market fit
Work exclusively with major enterprise customers
Support organisations generating more than $1 billion in annual revenue
Work across some of Australia's largest construction and infrastructure projects
Help customers adopt genuinely differentiated AI technology
Join a Global business expected to more than double over the next two years
Play a visible role across adoption, retention and commercial growth
Influence how Enterprise Customer Success is built across APAC
Partner directly with regional leadership, Product and Engineering
This is an opportunity to lead complex enterprise rollouts, work with some of the region's largest organisations and help shape the APAC Customer Success function of a rapidly scaling AI business.
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