Complete Staff Solutions is recruiting a Newcastle-based Shared Services Support Officer for a government organisation. This busy customer service role supports employees and the public by phone and live chat, 35 hours per week, with an office presence in Newcastle about 50% of the time.
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You will handle inquiries, process transactions, record interactions across multiple systems and escalate when needed. The role requires robust communication, accurate typing (40 WPM, 85% accuracy), and
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