People First Bank seeks an experienced disputes investigator to lead complex card dispute investigations, protecting members and shaping fraud support. You will own cases end-to-end, drawing on financial crimes expertise to determine fair outcomes and recover funds.
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Based in Australia with adaptable hybrid work, you will mentor junior investigators, apply ePayments Code and scheme rules, and influence decisions within delegated authority while maintaining member empathy and objectivity.
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📌 Senior Card Fraud & Dispute Investigator Brisbane
🏢 People First Bank
📍 Brisbane
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