We’re seeking a Night Guest Service Agent to join our front office team at Oaks Melbourne on Collins Hotel . This full-time role is perfect for a hospitality professional who enjoys working independently, delivering excellent guest service, and ensuring smooth overnight operations.
What you’ll do n
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Welcome and assist guests with check-in, check-out, and enquiries
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Handle overnight reception duties, including reservations and payments
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Monitor hotel security and complete nightly audits
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Provide friendly, professional service to ensure a positive guest experience
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Work closely with other departments to ensure seamless operations
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Qualifications nn
Previous experience in front office or customer service (hospitality preferred)
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Strong communication and problem-solving skills
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Ability to work independently and manage overnight responsibilities
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Skilled presentation and attention to detail
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Flexibility to work overnight shifts, weekends, and public holidays
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Why join us nn
Career development and global opportunities with Minor Hotels
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Staff discounts across our hotel network, dining, and partner brands
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Supportive and friendly team environment
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Work in the heart of Melbourne CBD at a leading hotel
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Additional Information nn
Growth opportunities : Learning and development programs to boost your career.
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Exclusive Hotel Deals : 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
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Global Perks : International accommodation discounts across our hotel brands.
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Retail Rewards : Cashback and discounts at 400+ top retailers in AU/NZ.
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Experiences : Discounted entertainment and activities.
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Banking and Insurance : Exclusive health insurance offers and workplace banking perks.
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Generous Leave : Parental and birthday leave.
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Wellness Boost : EAP and tailored wellness support.
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Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
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J-18808-Ljbffr
📌 Night Guest Service Agent Melbourne (Australia)
🏢 Oaks Hotels, Resorts and Suites
📍 Australia
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