Job Description
Our client provides industry-leading fibre optic products and services across the globe.
Founded in **** with a single fibre optic cable, they now manufacture over two thousand products, employ over 5,000 associates, and consistently generate annual sales in excess of a billion dollars in revenue.
Employing over 140 staff in Oceana, they have offices in each major capital city and operate two optical fibre manufacturing facilities, providing fibre optic solutions to the Service Provider, Hyperscale, Energy, Enterprise and Industrial markets.
As the Service Deliver Supervisor your role is to ensure proper computer operation so that end users can accomplish business tasks.
This includes actively resolving end-user help requests within established SLAs.
Reporting to a consultative manager whose priority is to empower and develop, you will:
Oversee technical support across the company in person or over the phone.
Triage IT support incidents, resolve and/or transfer to the appropriate group
Effectively manage and improve Service Desk Delivery
Help maintain and implement company standards, across IT
Evaluate documented resolutions and analyse trends for ways to prevent future problems
Assist in software releases and roll-outs according to Change Management best practices
Record, track and document the service desk request problem-solving processes
Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups,



and configuring systems and applications.
Install anti-virus software and ensure virus definitions are up-to-date
Perform preventative maintenance, including checking and cleaning of servers, desktops, and peripherals
Manage and develop third-partycompanies/partnershipssuch as Crossfuze
Requirements
To be successful in this role you will present with:
Tertiary Qualifications in the field of computer science or 5 -7 years experience as an IT Generalist
Knowledge of advanced computer hardware
Network experience to include Firewall, switch, routers and wireless
Experience with desktop and server operating systems, including Microsoft and Linux
Application support experience with Microsoft suite of products
Working knowledge of a range of remote administration and diagnostic utilities, including Microsoft SCCM and SCOM
Experience working in an ITIL-driven environment
Excellent written and oral communication, and interpersonal skills
Ability to present ideas in user-friendly, business-friendly, and technical language
Proven analytical, troubleshooting and problem-solving abilities
Experience working in a team-oriented, collaborative environment
Overall, you will bring a strong background of business acumen and can foster positive relationships with a diverse range of people.
You're a self-motivated individual who thrives on making an impact that betters those around you.
Advantages
Top-up Parental Leave payments for primary care provider
Birthday Leave
Up to five days paid study leave for professional development
Up to five days paid Community Service leave

📌 Service Delivery Supervisor (New South Wales)
🏢 MYKEY PEOPLE
📍 New South Wales