Job Description
Description
Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.
About Us
Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays.
Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.
Cruise Whitsundays also operates Australia's first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.
From our cruises and sailing adventures to our world-renowned underwater accommodation, there's no better way to experience the Whitsundays, and you won't find a friendlier or more experienced crew to work with.
When the ocean is your office, every day is good one!
About Journey Beyond
Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.
Headquartered in Adelaide, Journey Beyond formed in **** and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas,



Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.
About the role
We are seeking a hospitality and housekeeping skilled to join our team as a Reefsleep Host on a permanent full-time basis.
This is a unique opportunity to be part of a dedicated team that enhances guest interactions and delivers exceptional service to guests at Reefworld on the Great Barrier Reef.
Key Responsibilities:
Deliver exceptional guest service across all overnight experiences.
Support the delivery of the Reefworld guest journey and daily itinerary.
Assist with food and beverage service at all guest touchpoints.
Maintain accommodation presentation and housekeeping standards.
Adhere to schedules, procedures, and WHS requirements
Create a welcoming, engaging, and memorable atmosphere for guests.
Collect guest feedback and contribute to Net Promoter Score (NPS) outcomes.
About You
The ideal candidate will be motivated and passionate about delivering exceptional guest service.




You bring experience in both fine dining and housekeeping, coupled with a keen attention to detail and a commitment to high standards in all aspects of your work.
As a team player with a positive "can-do" attitude, you will be a proud ambassador of Cruise Whitsundays.
To be successful in this role, you will:
Have experience in guest accommodation or rooms division management
Exhibit a high level of interpersonal and communication skills, with excellent relationship management
Be reliable, self-motivated, and proactive
Be a creative problem solver with strong adaptability
Contribute to a positive team culture aligned with Journey Beyond
Requirements
Certificate or Diploma in Hospitality, Tourism or Leadership (preferred)
Responsible Service of Alcohol (RSA)
HLTAID011 Provide First Aid
HLTAID015 Provide CPR & Oxygen Resuscitation
SITSS***** Food Safety Supervisor
Elements of Shipboard Safety
Working with Children Check (Blue Card)
National police clearance
Benefits
Generous discounts on Journey Beyond travel and experiences
An attractive salary and positive work environment
Study Assistance Policy
A career with opportunities for progression, transfers, and secondments
Employee Referral Policy
Parental Leave program
Purchased Leave policy
Private Health discounts
Employee Assistance Program
Discounts on Journey Beyond merchandise
Discounts at the Cruise Café & Bar
Discounts at the bar on board vessels
Free public transport
Salary sacrifice remote area benefits
Applications will be reviewed and progressed as they are received, so don't wait, apply now!

📌 Reefsleep Host | Cruise Whitsundays (Queensland)
🏢 Journey Beyond
📍 Queensland