Job Description
Mandatory
Skills
ServiceNowITOM
Discovery(including Cloud Discovery) –Must have
Service Mapping(Tag-based Service Mapping)-Must Have
Event Management
CMDBimplementation, governance,
and maintenance
Common Service Data Model (CSDM)
Solid stakeholder management and communication skills
Hands-on experience in implementing and supporting ServiceNow ITOM
solutions
Good to Have
Vulnerability Response (VR)
ServiceNow Security Operations
experience
Certifications
ServiceNow Certified System Administrator (CSA)– Mandatory
Certified Implementation Specialist (CIS)– Preferred
Candidate
Profile
The ideal
candidate should have:
Strong hands-on experience in ServiceNow ITOM implementation and
support
Expertise in CMDB health, governance, and CSDM adoption
Experience with Discovery, Service Mapping, and Event Management
Ability to engage effectively with both business and technical
stakeholders
Proven track record of delivering high-quality outcomes in
enterprise ServiceNow environments

📌 Servicenow Itom Sme (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne