Job Description

We're looking for an experienced Configuration Analyst to support the uplift and ongoing maturity of a large enterprise ServiceNow CMDB environment.

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This is a hands-on role focused on CMDB data quality, governance, remediation and accountability , working closely with technology teams, service owners, asset managers and ITOM specialists. You'll be joining a structured, enterprise environment where Configuration Management plays a critical role in operational performance, governance and technology risk.

Responsibilities n

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Drive CMDB data quality initiatives, identifying and remediating accuracy and completeness issues
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Establish transparent CI ownership, governance and accountability across technology teams
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Define, monitor and report on CMDB health metrics and KPIs
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Develop dashboards and reporting around CMDB health, compliance and asset management
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Implement certification and attestation processes to maintain data integrity
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Educate stakeholders on Configuration Management best practice and RACI responsibilities
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Work closely with ITOM teams to investigate Discovery issues and improve CMDB data quality
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Support commissioning and decommissioning processes across the asset lifecycle
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Ensure Configuration Management standards, controls and governance requirements are maintained
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Skills nn
Strong hands-on experience with ServiceNow CMDB
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Solid understanding of ITIL and Configuration Management / SACM principles
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Experience with CMDB governance, data remediation and data quality improvement
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Robust knowledge of CI ownership, controls and governance frameworks
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Experience developing dashboards, reporting, KPIs and performance metrics
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Highly regarded: nn
ServiceNow ITOM / Discovery experience
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Asset lifecycle management experience
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Large-scale CMDB uplift or transformation programs
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Governance, risk and compliance exposure
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Experience within financial services, payments or another regulated workplace
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