Optus is seeking a Remediation Specialist to identify, investigate and resolve matters where customers may have been affected by improper sales practices. You will act as a customer advocate, manage escalated cases and help drive improvements to prevent recurrence.
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This role focuses on fair outcomes, regulatory compliance and solid customer care, including vulnerable customers. You will work with cross-functional teams to deliver thorough remediation and explicit recommendations to senior
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📌 Customer Remediation Specialist Hybrid/remote Sydney
🏢 Singtel Group
📍 Sydney
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