Pho Viet Noodle Bar is seeking an experienced Restaurant Supervisor to join our dynamic team in Cairns, QLD.
This is a full-time position based at our restaurant location in Cairns QLD ****.
As Restaurant Supervisor, you will play a crucial leadership role in ensuring exceptional service delivery, maintaining high operational standards, and creating a welcoming environment for our guests.
You will oversee the day-to-day operations of the front-of-house, supervise waiting staff, and work closely with management to drive business success and customer satisfaction.About the rolePho Viet Noodle Bar is seeking an experienced Restaurant Supervisor to join our dynamic team in Cairns, QLD.
This is a full-time position based at our restaurant location in Cairns QLD ****.
As Restaurant Supervisor, you will play a crucial leadership role in ensuring exceptional service delivery, maintaining high operational standards, and creating a welcoming environment for our guests.
You will oversee the day-to-day operations of the front-of-house, supervise waiting staff, and work closely with management to drive business success and customer satisfaction.QualificationsAt least 1 year of relevant restaurant or hospitality supervisory experience (preferred)Relevant qualification of at least Certificate IV levelAt least 1 year of relevant work experienceKey ResponsibilitiesSupervise and lead a team of up to 10 staff members per shift, including cashiers, food handlers and wait staffAssist with the recruitment, onboarding and training of new employeesPrepare, manage and monitor staff rosters and schedulesLead by example and promote a positive,



respectful and skilled workplaceMonitor staff performance and ensure compliance with the restaurant's service and operational standardsEnsure all staff consistently provide a high level of customer serviceMonitor stock levels and assist with ordering and receiving suppliesEnsure the restaurant maintains a safe, clean and welcoming environment for both staff and customersHandle cash, assist with daily financial procedures and basic bookkeepingRespond to and resolve customer enquiries, complaints and disputes professionally and efficientlyAssist with the smooth day-to-day operation of the restaurantPerform other duties as reasonably required to support the restaurant's operationsEssential RequirementsRelevant qualification of at least Certificate IV levelAt least 1 year of relevant hospitality or restaurant experienceStrong understanding of restaurant operations and the hospitality industryExcellent customer service and interpersonal skillsStrong leadership, management and organisational skillsEffective verbal and written communication skillsAbility to work effectively in a fast-paced and busy environmentCurrent Responsible Service of Alcohol (RSA) certificationGood knowledge and understanding of Vietnamese cuisineDesirable Skills and ExperiencePrevious experience supervising or managing a restaurant teamExperience with staff rostering,



training and performance managementExperience with cash handling and basic bookkeepingAbility to communicate in Vietnamese is highly desirable, as the role involves liaising with the restaurant owner and staff, as well as assisting with customer enquiries relating to Vietnamese culture and cuisineWhat We Are Looking ForThe successful applicant will be a reliable and hands-on team leader who can remain calm under pressure, communicate effectively with staff and customers, and help ensure the restaurant operates smoothly and efficiently.If you are passionate about hospitality, enjoy working with people and have the skills and experience to lead a busy restaurant team, we would love to hear from you.What we offerAt Pho Viet Noodle Bar, we value our team members and offer a supportive work environment where you can develop your career in hospitality.
We provide competitive remuneration, staff meal discounts and a collaborative workplace culture.
You will have the opportunity to work with an experienced team, develop your leadership skills and make a real impact on our guests' dining experience.
We are committed to supporting the wellbeing and career development of our employees and welcome applications from individuals eager to build a career in the hospitality industry.About usPho Viet Noodle Bar is a vibrant Vietnamese restaurant located in Cairns, dedicated to serving authentic pho and Vietnamese cuisine to our valued guests.
We pride ourselves on creating a warm, welcoming atmosphere where guests can enjoy quality food, excellent service and a genuine taste of Vietnamese culinary tradition.
Our team is passionate about hospitality and committed to delivering memorable dining experiences that keep customers coming back.
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📌 Restaurant Supervisor (Queensland)
🏢 Pho Viet Noodle Bar
📍 Queensland