Verosol Australia is seeking a motivated, customer-focused and detail-oriented Customer Care Officer to join our team.
This role is central to creating a positive experience for our customers and dealer network, from the first enquiry through to order fulfilment and after-sales support.You will accurately process orders, respond to product and service enquiries, resolve day-to-day issues and coordinate with internal teams.
The role suits someone who communicates clearly, stays composed under pressure and takes pride in getting the details right.Key responsibilitiesRespond promptly and professionally to customer and dealer enquiries by telephone, email and face to face.Provide accurate information about Verosol products, services, orders and processes.Enter, review and process customer orders and transactions accurately and efficiently.Manage order amendments, cancellations, returns and related documentation in line with company procedures.Clarify missing or inconsistent information with customers and internal teams before orders progress.Investigate and resolve routine customer concerns, keeping customers informed and escalating complex matters appropriately.Work closely with production, warehousing and dispatch teams to support accurate and timely order fulfilment.Maintain organised electronic records, customer contact details and filing systems, and conduct regular data-quality checks.Assist with product samples, outgoing mail, printing, photocopying,



data entry and other general administrative tasks.Answer and direct telephone calls, greet visitors and provide courteous general office support.Handle customer, commercial and personal information sensitively and confidentially.Contribute to a cooperative team culture and identify opportunities to improve the customer experience and administrative processes.About youPrevious experience in an office-based customer service, customer care, order-processing or administrative roleClear and professional verbal and written communication skillsStrong attention to detail, accurate data-entry skills and a commitment to qualityConfidence using Microsoft Office and the ability to learn order-entry, customer and business systemsStrong organisation, prioritisation and time-management skillsA practical approach to problem-solving and the judgement to upscale matters when requiredAbility to work independently while collaborating effectively across teamsA calm, respectful and solutions-focused approach during busy periods or challenging interactionsAbout usVerosol Australia is a well-established Australian business.
This is an opportunity to contribute to the company in a role that connects customers, dealers and operational teams.
You will be part of a cooperative environment where accuracy, responsiveness and strong relationships matter.
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📌 Customer Care Officer (Sydney)
🏢 Verosol
📍 Sydney