Join the leadership team of QHA **** Overall Hotel of the Year – The Full Moon HotelPermanent full-time position offering stability and long-term career opportunity.Take a key leadership role across a busy, multi-faceted hospitality venue.Leading and supporting restaurant, bars, gaming, TAB, live entertainment, functions and high volume trade.Join an experienced management team with strong operational support.Career opportunities – genuine development and progression pathways within an established hospitality business.Supportive, family-owned and operated business with hands-on senior leadership.Work alongside long-standing hospitality professionals in a venue known for team retention.Be part of an award-winning venue overlooking Moreton Bay, just 25 minutes from Brisbane CBD.Enjoy variety – no two shifts are the same in our fast-paced, popular destination venue.Safe, inclusive and team-focused workplace where leadership, accountability and contribution are genuinely valued.About UsFor more than 150 years, The Full Moon Hotel has been a much-loved destination for locals and visitors alike.
Positioned on the waterfront at Sandgate with sweeping views across Moreton Bay, the Full Moon combines a relaxed coastal atmosphere with the energy of one of Brisbane's busiest hospitality venues.Our venue includes award-winning bistro dining, multiple bars, full TAB facilities, live entertainment, functions and events, a VIP Gaming Lounge, and four local Bottleshops.What truly sets us apart is our people and culture.
Many of our team members have built long-term careers with us, and we are proud to promote from within wherever possible and create an environment where hospitality professionals can genuinely thrive.As a family-owned and operated venue with four generations of pub industry history behind us, we understand the importance of strong leadership, teamwork and creating a workplace people actually enjoy coming to.About The RoleWe are seeking an experienced and people-focused Approved Manager on Duty to join our management team in a permanent full-time position.This is a hands-on operational leadership role responsible for overseeing the day-to-day running of the venue, supporting our team and ensuring our customers consistently receive the high standard of hospitality the Full Moon is known for.Working across our diverse venue operations,



you'll lead teams through busy services, support supervisors and team members, respond confidently to operational and customer matters and ensure the venue operates safely, professionally and in accordance with our policies and regulatory obligations.Our Duty Managers are visible leaders.
You'll be expected to be present on the floor, build strong relationships with our team and customers, communicate clearly and calmly, and lead by example.We are looking for someone who understands that great venue management isn't simply about running a shift – it's about creating an environment where both customers and team members feel welcome, supported and valued.Your Shift May Include:Leading the venue and coordinating operational teams throughout your shiftOpening and closing the venue and completing associated management proceduresSupporting restaurant, bar, gaming, TAB and other operational areas as requiredLeading, supporting and motivating supervisors and team members during serviceCoordinating staffing and responding to operational requirements throughout the shiftMaintaining exceptional standards of customer service, presentation and venue cleanlinessManaging customer feedback, complaints and service recovery professionallySupporting the training, coaching and development of team membersMonitoring responsible service of alcohol and responsible gambling requirementsEnsuring venue policies, procedures and regulatory requirements are consistently followedManaging cash handling, reconciliations and other shift-related administrative responsibilitiesResponding appropriately to incidents,



security matters and emergency situationsCommunicating effectively with senior management and completing clear shift handoversWorking collaboratively with the wider management team to continually improve our customer and team experienceTo Be Successful In This Role You Will Need:12 months previous management experience within a busy hospitality venueDemonstrated ability to confidently lead teams in a fast-paced environmentA genuine passion for hospitality and creating exceptional customer experiencesStrong communication and interpersonal skillsA calm, solutions-focused approach when managing challenging situationsExcellent judgement, accountability and decision-making skillsA positive attitude and team-focused leadership styleHigh standards of reliability, professionalism and personal presentationThe ability to build positive relationships with customers and team membersStrong understanding of hospitality operations and compliance requirementsCurrent RSA and RSG certificatesRMLV / Approved Manager / relevant Queensland liquor licensing requirements, or willingness and eligibility to obtainAvailability to work across a rotating hospitality roster, including nights, weekends and public holidaysA commitment to continuous improvement, learning and developing othersWhy you'll love working at Full Moon HotelFree ample parkingStaff meal while on shiftGenerous discounts on food and beveragesConsistent hours and reliable rostersTraining, development and genuine opportunities to progressWork across an award-winning, family-owned hospitality venueA supportive team with a strong focus on wellbeing and looking after our peopleAbove all, we're looking for a leader with the right attitude – someone who is approachable, dependable, willing to get involved and genuinely cares about the people they work with.Why Join The Full Moon Hotel?
At Full Moon, you're not simply managing shifts – you're becoming part of an established leadership team within a family-owned hospitality business that values its people and believes in developing long-term careers.We want our managers to lead with confidence while still having the support of an experienced management team around them.You'll have the opportunity to work across a diverse hospitality operation, develop your leadership capability and play an significant role in maintaining the culture and customer experience that have made the Full Moon a Brisbane hospitality institution.If you're an experienced hospitality leader who enjoys being hands-on, takes pride in supporting a great team and wants to build a long-term career within a respected venue, we'd love to hear from you.
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📌 Full Time Approved Manager On Duty (Brisbane)
🏢 The Full Moon Hotel
📍 Brisbane