Location: Melbourne - CBD and Inner Metro suburbsReference: VG/*******The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live asafe, respected and valued life.Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+equality, veterans, women and youth.
The work we do benefits thousands of Victorians, particularly those who aredisadvantaged and vulnerable.We work in a variety of community-based settings, including people's homes, residential facilities and secure settings acrossmetropolitan, rural and regional Victoria.We are committed to developing and supporting a workforce that is well equipped and highly motivated.
All jobs can beworked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diversebackgrounds and abilities.If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as largeprint), please don't hesitate to get in touch with the contact person listedon the ad.For more information on working with us and our recruitment process, please visit Department of Families, Fairness andHousing Victoria | Jobs ( ROLEThe Improvement Officer in the Performance Improvement Team will deliver continuous improvement across Homes Victoria.




The Improvement Officer will be guided and supported to identify and execute enhancements to a diverse range of subject matter with a focus on processes, systems and ways of working.The role will also play an key role in supporting the day-to-day management of utility processes across Homes Victoria that includes investigating invoicing and utility anomalies and coordinating issue resolution across a range of internal and external stakeholders to achieve timely outcomes.This role requires a proactive and curious mindset with determination to improve ways of working.
It also required strong record management skills, a habit of steady follow-up and the ability to investigate operational issues, analyse information and determine appropriate actions.Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.ACCOUNTABILITIES INCLUDESupport the delivery of continuous improvement projects, that includes identifying, researching and understanding the current state through to implementing practical improvements.Manage the team mailbox that includes triaging enquiries, prioritising work and responding within agreed service standards.Investigate utility anomalies, gathering relevant information and coordinating timely resolution with internal and external stakeholders.Applications close Sunday 11 October **** at *****pm
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📌 Improvement Officer (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne