Job Description

Customer Service Officer
n Location: Grafton
n Full time hours, Monday - Friday
n Duration: ASAP start n

We are partnering with a prominent NSW Government Department seeking a motivated Customer Service Officer to join their rapid-paced contact centre team. In this role, you’ll play a key part in delivering high-quality customer support and administrative services to internal and external stakeholders.

Your day to day: n

n
Handling a high volume of inbound calls and providing accurate, timely support to customers
n
Responding to complex enquiries and assisting customers with account access, and system-related issues via phone, live chat, and online channels
n
Providing clear, patient, and professional guidance to resolve customer queries efficientlyAccurately processing transactions and updating customer information across internal systems
n




Working collaboratively within a team workplace to support service delivery and continuous improvement
n

About You: nn
Demonstrated experience working in a fast-paced contact centre, customer service, or administration workplace.
n
Strong communication and problem-solving skills with a customer-focused approach.
n
Ability to manage multiple systems and competing priorities simultaneously.
n
High attention to detail and ability to follow processes and procedures accurately.
n
Experience working towards KPIs and service delivery targets.
n
A cooperative team player with a positive attitude and willingness to learn.
n

n
J-18808-Ljbffr

📌 Customer Service Officer New South Wales
🏢 Talent Connect Australia
📍 New South Wales