Job Description

12 months contract • Citizen only • Burwood, Melbourne • Fully onsite • Green Light is looking for an L1 Technical Support Engineer to join a team supporting critical communications and emergency services infrastructure across Adelaide.

Key Responsibilities n

n
Provide Level 1 support for critical operational services.
n
Perform incident triage, basic troubleshooting, and escalation management.
n
Support network infrastructure issues and service restoration activities.
n
Follow ITIL best practices, including: n n
Incident Management
n
Problem Management
n
Change Management
n

n
Maintain clear documentation and communicate effectively with internal stakeholders and customers.
n
Work within a highly structured government contract environment where process adherence is essential.
n

What We're Looking For nn
Strong customer service or customer-facing support background.
n
Excellent communication skills with the ability to build rapport quickly.
n
Strong stakeholder engagement and customer focus.
n
Fast learner who can absorb technical knowledge quickly.
n
Ability to remain calm and skilled in a critical services workplace.




n
Transparent and confident verbal communication is essential.
n

Technical Background nn
Experience in IT support, service desk, operations support, NOC, or similar environments.
n
Basic networking and troubleshooting experience.
n
Exposure to ITIL processes is highly desirable.
n
Experience supporting radio networks is not required.
n

Working Arrangements nn
Initial 12-month contract.
n
Solid potential for extension or permanent conversion based on performance.
n
First few months will generally be standard business hours (Monday to Friday).
n
Once fully trained and operating independently, transition to a rotating 12-hour shift pattern (typically around 6am-6pm or 7am-7pm).
n

Ideal Candidate Profile Someone who is: nn
Customer-centric and service-oriented.
n
An exceptional communicator.
n
Adaptable and quick to learn.
n
Comfortable working in a high-importance setting supporting emergency services communications.
n
Process-driven with strong attention to detail.
n
J-18808-Ljbffr

📌 Technical Support Specialist Adelaide
🏢 Green Light
📍 Adelaide