Job Description

OUTSTANDING FOR CANDIDATES WHO ENJOY SOFTWARE/HARDAWARE TROUBLESHOOTING

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OFFICE BASED ROLE WITHIN A FUN TEAM

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Located in Seven Hills is an excellent prospect for a candidate with technical product support experience.

THE ROLE: n

Some of your key accountabilities will include:

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Taking inbound calls nationally from customers regarding software and hardware issues
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Diagnosing error codes and troubleshooting - logging into the software remotely to identify the issue
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Raising tickets in the system
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Coordinating returns, loan equipment or replacement parts
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Ensuring all information is captured correctly
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Updating the customer with new/loan equipment ETA's
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Closing tickets once issue has been resolved
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THE CANDIDATE: n

To secure this role the ideal candidate will have:

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Similar experience or an interest in technology - you may have worked in a similar role but definitely don't have to be an I.T guru. Or you have a natural interest in technology and can troubleshoot general software/hardware issues. Training will be provided but it's essential you enjoy this type of work and understand the tech side of things.
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The kind of personality that enjoys working with customers to resolve issues. You're a valuable listener and can also communicate effectively so they understand what information you need from them.
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An excellent work ethic with a proactive approach - you understand the urgency in making sure the issue is either resolved, replaced or loan equipment is sent out ASAP.
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The desire to work within a business who are happy to train you on their niche product with the potential for career progression down the track.
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This is a great opportunity to join a business who genuinely cares about the ongoing training & development of their staff. They are part of a group of companies who ensure opportunities for variety and skill development is consistently offered.
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You may have worked within either a retail or commercial product support environment and you're ready for your next challenge. Or perhaps you are looking for a foot in the door, and you have a naturally techie mind and tinker around with things at home.
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Note: this is not a full on I.T or help desk role. It is a product based technical support role working with a niche product.
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📌 After Sales Technical Product Support Sydney
🏢 iPlace Recruitment
📍 Sydney