Customer Support Coordinator, Learning for LifeThe Smith Family is a national children's education charity that works with children and young people to overcome educational inequality caused by poverty - so they can thrive now and into their futures.Help young Australians to improve their long-term educational outcomesFlexible work arrangements to give you more balance, including hybrid workingAbout the roleWe are seeking a Customer Service Coordinator to join our Learning for Life Contact Centre.
Reporting to the Learning for Life Contact Centre Team Leader and working alongside dedicated, energised, and passionate team members, you will:Provide great customer service to Learning for Life families through phone, chat, email, and web ticketsHandle both incoming enquiries and proactive outbound supportAssist volunteers and team members as neededComplete accurate data entry and reporting for all customer interactionsRecord feedback from families to help improve their experienceAbout youAs well as passion for community, you will bring the following:Proven customer service experience, preferably in a contact‐centre environment, with strong written and verbal communication skillsA caring and respectful approach when supporting people from diverse backgrounds, including low SES, ESL and low‐literacy groupsSelf‐motivated, proactive and reliable, with the ability to work independently and as part of a teamHigh attention to detail and accuracy,



supported by confident computer and database skillsThe ability to remain flexible, resilient and professional during times of changeA commitment to ongoing learning and development, building skills and sharing knowledge with the teamEmployees are at the centre of The Smith Family's values and operations.
By joining our team, you can expect to:Find balance; with versatile work options and opportunities to purchase additional annual leaveMaximise your take home pay; with salary packaging, as well as opportunities to save with discounts at retailers across the countryFulfill your potential, with excellent career opportunities, a suite of development programs and a dedicated learning and development platformFeel you belong; with inclusive leave options, including paid parental, cultural and gender affirmation leaveThrive; with support for you and your family's mental and physical health including a complete care and safety platform, unlimited Employee Assistance and access to a huge range of fitness facilities with Fitness PassportClosing date: Sunday 18 Ocotober **** (advert may close earlier if a suitable candidate is successful)Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children's Check.
We are an equal opportunity employer and are committed to principles of cultural diversity.
Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.
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📌 Customer Support Coordinator, Learning For Life (Brisbane)
🏢 The Smith Family
📍 Brisbane