Job Description

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Matrix Education is now hiring casual Customer Service Representatives for our Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield and Parramatta campus.

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Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield & Parramatta

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Casual | 3 – 4 days per week

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Matrix Education is hiring part time Customer Service Representatives to join the team at our Bella Vista , Castle Hill , Chatswood , Epping , Hurstville , Strathfield and Parramatta locations. Working hours are 3 to 4 days per week, including at least one weekend shift.

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As a Customer Service Representative, you will provide a range of administrative services to our customers, contribute to continuously improving processes to satisfy customer needs whilst building and maintaining robust relationships with all client bases. Full on-the-job training and support is provided.

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Thepositionisidealforacustomerserviceprofessionalwhoislookingtotakethenextstepintheircareerandgrowwithinanorganisation.

What you’ll do… n

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DaytodayoperationalmanagementoftheMatrixcampus.
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Respondingtoinboundtelephone,emailandfacetofaceenquiries.
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Makingoutboundsalesandengagementcalls.
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Ownershipofendtoendenrolmentmanagement,fromtriallessons,enrolmenttoretention.
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ManagementofcustomerprofilesandenrolmentsontheCRM.
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Deliveryofinternalcommunicationsatthecampuslevel.
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Providingsupporttostaffandstudentsonsite.
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What you’ll need… nn
Minimumtwoyears’experienceincustomerservice,administrationorcallcentre.
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Outstandingverbalandwrittencommunicationskills,withaconfident,politeandprofessionalapproach.
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Keenattentiontodetailwhendocumentingandenteringinformation.
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Abilitytoremaincalmandfocusedduringbusyperiods.
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Flexibleattitude,hard-workingandresultsdriven.
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Friendlyandapproachablenature–yougenuinelyenjoyhelpingothers.
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Strongproblem-solvingskills–youthinkonyourfeetandstaycomposedunderpressure.
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Greatmultitaskingabilities–handlingcallswhileupdatingsystemsandnotes.
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ExperienceusingCRMsystems(SalesforceCRMexperienceisabigplus).
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A few of our perks… nn
Convenient campus locations across Sydney,
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J-18808-Ljbffr

📌 Customer Service Representative Sydney
🏢 Matrix Education
📍 Sydney