Job Description

An accomplished hospitality leader to support the leadership of the front-of-house team and help maintain exceptional standards. Working closely with senior management, you'll lead from the floor and drive the day-to-day success of restaurant, bar and events operations.

Key responsibilities n

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Lead and supervise the team across restaurant and bar service, supporting daily shift management, decision-making, staff support and planning
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Welcome guests and deliver warm, personalised service that reflects the Elwood Bathers brand
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Resolve guest feedback and complaints with patience and care, turning dissatisfied guests into loyal regulars, and escalating to the General Manager or Executive Chef as needed
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Train and develop team members through orientations, ongoing coaching and transparent performance expectations, including upselling, recommendations and food and beverage pairing
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Assist with rosters and maintain an accurate, up-to-date staffing plan
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Ensure the team is across menu changes, kitchen and bar specials, and local events for informed, tailored recommendations
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Manage reservations, calls and emails professionally, swiftly and effectively
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Oversee correct cash handling and payment procedures, and complete administration accurately and on time
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Maintain a clean, safe, well-presented venue and a secure working environment
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Work with the Executive Chef and Events Manager to execute functions, promotions and signature events
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About you nn
5+ years' hospitality experience, including experience in a similar premium or destination dining workplace.
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Experience leading or supporting the leadership of a service team
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A genuine people leader who guides, teaches, gives clear, direct feedback and sets the example by living our values
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Calm under pressure, with the discretion, tact and empathy to handle busy service with composure
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Polished personal presentation and professional, effective communication with guests, colleagues and external parties
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Proactive, detail-oriented, and acts with integrity, keeping the interests of the brand, business and guests at heart
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Strong food and beverage knowledge; POS and back-office systems experience beneficial
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Current RSA required; First Aid Certificate highly regarded
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J-18808-Ljbffr

📌 Assistant Front Of House Manager Melbourne
🏢 Elwood Bathers
📍 Melbourne