Old England Hotel is seeking a Bistro Supervisor to join our hospitality team in Heidelberg, Victoria.
This is a casual position offering flexibility whilst maintaining the high standards our establishment is known for.
As Bistro Supervisor, you will oversee the day-to-day operations of our bistro, ensuring excellent service delivery, staff coordination, and guest satisfaction.
This role is pivotal in creating a welcoming atmosphere and maintaining operational excellence within our food and beverage service.Key responsibilitiesSupervise and coordinate bistro staff during service periods, ensuring efficient workflow and adherence to service standardsManage table assignments, reservations, and guest seating to optimise customer experienceTrain and mentor bistro team members on service protocols, menu knowledge, and customer service excellenceMonitor food and beverage quality, presentation, and timely delivery to tablesHandle customer queries, complaints, and special requests with professionalism and discretionMaintain cleanliness and organisation of the bistro space, including tables, bar areas, and service stationsAssist with stock management, ordering, and inventory control for bistro suppliesEnforce health and safety compliance and hospitality protocols throughout serviceSupport the management team with opening and closing procedures as requiredWhat we're looking forProven experience in a supervisory or senior service role within hospitality,



preferably in a bistro or casual dining environmentStrong leadership skills with the ability to motivate and manage a team effectivelyExcellent communication and interpersonal abilities, with a customer-focused mindsetKnowledge of food and beverage service standards and best practicesAbility to remain calm and organised during busy service periodsCompetency in point-of-sale (POS) systems and basic hospitality administrationUnderstanding of health and safety regulations and food handling standardsFlexibility to work casual hours, including evenings, weekends, and public holidays as requiredCurrent RSA (Responsible Service of Alcohol) certification is desirableWhat we offerAt Old England Hotel, we value our team members and offer a supportive work environment where your contribution is recognised.
As a casual team member, you'll benefit from versatile scheduling that works around your lifestyle, competitive casual rates, and the opportunity to develop your hospitality management skills.
We foster a welcoming team culture where professional growth is encouraged, and we support our staff with ongoing training and development opportunities.
You'll be part of a historic establishment with a strong reputation in the local community.About usOld England Hotel is a well-established hospitality venue located in Heidelberg, Victoria.
We pride ourselves on delivering quality food, exceptional service, and a warm atmosphere that keeps guests returning.
Our bistro is central to our operation, and we are committed to maintaining high standards across all aspects of our service.
We value professionalism, teamwork, and a genuine passion for hospitality, and we're proud to be a valued part of the Heidelberg community.
#J-*****-Ljbffr

📌 Bistro Supervisor (Melbourne)
🏢 Old England Hotel
📍 Melbourne